You are using Shopee payment service by linking your Airpay wallet on Shopee but encounter some problems. Then don’t skip the following article to find out information about numbers Airpay switchboardaddress and contact information for Airpay support to answer and advise the problems that you need to answer quickly and accurately.

AirPay wallet switchboard supports when having problems with AirPay on Shopee
AirPay wallet switchboard supports when having problems with AirPay on Shopee

About Airpay e-wallet

Airpay e-wallet by Vietnam Esports Development Joint Stock Company (Vietnam Esport – VED) in association with banks such as VPBank, Vietcombank…Airpay is licensed by the State Bank of Vietnam to provide intermediary payment services.

Customers can use Airpay e-wallet to pay bills for water, electricity, internet, phone, etc. to pay installment loans and many other bills. In addition, Airpay e-wallet is also linked with Shopee, Now, Foody, Garena, Ocha… giving customers many incentives when paying bills at these apps.

Find out the fastest way to link Airpay with Shopee

What is the number of the Airpay switchboard?

When using Airpay, if you have any questions that need support, customers can immediately contact the Airpay switchboard number: 1900 6906. The switchboard operates 24/7 with a charge of 1,000 VND/minute. To avoid fraud, you need to note that the Airpay switchboard will only contact customers via the following numbers:

  • (028) 7106 1232
  • (028) 7306 1232
What is the number of the Airpay switchboard?
What is the number of the Airpay switchboard?

What does the AirPay wallet Customer Service Hotline number support?

The AirPay wallet customer service hotline number usually supports customers with the following issues:

  • Cannot use AirPay wallet to pay on Shopee.
  • Unable to pay bank card through AirPay wallet.
  • Disconnected AirPay account from Shopee.
  • Lost AirPay account link with Shopee.
  • Money is non-refundable to AirPay wallet.
  • The amount displayed is not correct for the AirPay account.
  • Report card failed to pay through AirPay.
  • Shopee Coin on AirPay.
  • How to link AirPay wallet with Shopee.
  • AirPay Claims Processing Time and Process – To submit a complaint, please fill out the complaint form: Click here and email it to [email protected]

How to contact AirPay wallet customer care center 1900 6906

There are 4 ways to contact the AirPay wallet customer care center as follows:

AirPay switchboard phone number 1900 6906

Call the AirPay switchboard number via hotline: 1900 6906. In this way, customers can contact anytime, anywhere 24/7 and get resolved quickly with a communication fee of 1,000 VND/minute.

AirPay switchboard email

If the AirPay switchboard phone number is busy, you can send an email for support: [email protected] After receiving the information that needs support, AirPay will contact the customer at the following number:

  • (028) 7106 1232
  • (028) 7306 1232

Contact AirPay via Facebook

In addition, you can also contact AirPay’s Facebook page with the Fanpage address: AirPayVN for help answering questions.

AirPay agent address

If you are near an AirPay agent address, you can come to the place for direct support. Address: 24th floor, Saigon Center Building, Tower, 67 VND. Le Loi, Ben Nghe, District 1, Ho Chi Minh City.

AirPay Wallet contact information

To contact AirPay wallet, customers can contact the following information:

  • Hotline: 1900 6906.
  • Website:
  • Email: [email protected]
  • Facebook Fanpage: AirPayVN
  • Head Office: 24th Floor, Saigon Center Building, Tower, 67 VND. Le Loi, Ben Nghe, District 1, Ho Chi Minh City.

Airpay call center working time

Airpay call center always tries to support and answer all customer questions as quickly and accurately as possible. Therefore, the Airpay switchboard will operate 24/7, including holidays or holidays.

Airpay call center working time
Airpay call center working time

Why did I call the Airpay customer service center and no one answered the phone?

There are many reasons that when you call the Airpay customer service center but no one answers the phone. The main reason is that every day, the Airpay Customer Care Center receives a lot of calls for support from customers, leading to overload and not handling them all. Therefore, if you call and the switchboard is busy, you can hang up and wait for a few minutes and then call back for support.

Find out the most prestigious e-wallets in Vietnam today

Some frequently asked questions about Airpay e-wallet when contacting customer service center

Want to support from Airpay Wallet, how to do?

To get support from Airpay e-wallet, follow these steps:

  • Step 1: At the main screen of the Airpay Wallet application, click “My Wallet”.
  • Step 2: Then select “Help Center”.
  • Step 3: Select the issue/transaction that needs support.
  • Step 4: Select the question that corresponds to the problem you need assistance with.
  • Step 5: Fill out the form completely.
  • Step 6: Finally, send the request.

How to link bank account with Airpay wallet?

Step 1: Access the Airpay application, at the main screen interface select the wallet icon => “Add link”.

Step 1
Step 1

Step 2: Select “Bank account” and then select the bank you want to link with your Airpay wallet.

Step 2
Step 2

Step 3: Enter the required personal information including Full Name, ID number and then click “Continue”.

Step 3
Step 3

Step 4: Set a 6-digit order password and then click “Link now”.

Step 4
Step 4

Step 5: Successful link screen. Finish the process of linking Airpay e-wallet with bank account.

Step 5
Step 5

In addition, you can also link your bank with your Airpay wallet directly on your bank’s Internet Banking by following these steps:

  • Step 1: Go to Internet Banking page
  • Step 2: In the utility section, select service link => e-wallet link.
  • Step 3: Select the Airpay wallet link and continue to follow the instructions.

Note: When linking your bank account with your Airpay wallet, you need to keep a few things in mind:

  • To be able to link with Airpay wallet, the bank account must register for sms, internet banking, online payment services.
  • The ID number and phone number on the airpay wallet must match the ID number and phone number when opening a bank account.

Does Airpay e-wallet support electricity and water payments?

As long as your Airpay wallet account has been linked to the bank, you can quickly pay your electricity and water bills online. Besides, customers also receive many other attractive promotions from Airpay wallet.

Steps to deposit money into Airpay wallet?

To top up the Airpay wallet, customers first need to link their bank account with the wallet and then perform the following steps:

  • Step 1: Open Shopee App, then select Me => Airpay Wallet (under My Utilities) => Enter wallet password => Top up.
  • Step 2: Select or enter the amount you need to deposit.
  • Step 3: Select the deposit source is from the linked bank account Airpay Wallet or Add a linked bank account => Agree.
  • Step 4: Select Pay Now, then enter your Airpay Wallet’s Order Password to complete the transaction.


Above, Banktop has shared with you detailed information about Airpay switchboard and other ways to contact when needing support during service use. Hope the article has provided you with useful information about Airpay wallet.

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