Bag lost vietcombank bank card what to do? Many customers lost their composure and didn’t know what to do when they lost their ATM cards. If you are facing such a problem, please read the following article to better understand this issue.

Vietcombank ATM card is a tool to help customers easily transact at ATM/POS. But when we hit What should I do if I lose my Vietcombank ATM card? to protect your card and money in your account. The following measures and solutions will help people better understand this problem.

Lost Vietcombank bank card what to do?

What's wrong with the atm vietcombank?

When you lose your ATM card, please contact your bank to ask to lock your account. But this step is only really necessary for credit cards, Visa/Mastercard Vietcombank. As for other ATM cards, we don’t need to worry.

Because even if the picker picks it up, there is no password to access your account to withdraw money. Only credit cards do not need a password but can still withdraw money, so it needs to be locked.

If your international payment cards such as Visa or credit cards are lost. You need to quickly lock your ATM card. Here we will guide you on how to temporarily lock your Vietcombank ATM card. We invite you to join us for details below.

Detailed instructions on how to lock Vietcombank card

To be able to quickly lock the ATM card of Vietcombank. Here we will guide you the fastest ways to lock the card. Please feel free to join us below.

Call Vietcombank to notify the card lock

The easiest way to proceed is that you can proceed to lock your ATM card by calling the Vietcombank switchboard. The call center is the place to answer all questions related to banking services. If you are facing any problems, you can call the number: 1900 5454 13. To get support and advice from bank staff.

When calling the phone number of Vietcombank’s switchboard. Please notify the bank staff about the problem that your ATM card has been lost. And ask the bank staff to proceed to lock your ATM card. You need to proceed to verify ATM cardholder information by a few steps according to the instructions of the staff. Then the bank staff will proceed to lock the ATM card for you.

Lock Vietcombank ATM card via Banking application

For those who are using VCB-Digibank application of Vietcombank. Everyone can proceed to lock the card right on this application. To lock your card, follow the instructions below:

  • Step 1: Proceed to login your account to VCB – Digibank application on your phone.
  • Step 2: After logging in at the main screen interface, please swipe down and select “Card service managementโ€œ.
  • Step 3: In the management section, find and select the “Lock cardโ€œ.
  • Step 4: Next, you can easily select the card type and confirm the card lock information is successful.

Lock Vietcombank card by SMS

Since 2019, Vietcombank supports customers to lock ATM cards via SMS. This gives customers a lot of different benefits. The following will be instructions on how to block Vietcombank’s ATM card via text message. You are invited to join us for reference below:

VCB KT TOANBOLock all cards opened at Vietcombank
VCB KT VISALock all VISA cards
VCB KT AMEXLock all AMEX cards
VCB KT JCBLock all JCB cards
VCB KT NOIDIALock all domestic cards

Above are all the syntaxes to help customers lock ATM cards quickly. These syntaxes will be sent to switchboard number 6167.

Fees when you proceed to send messages through this way are as follows:

  • 1,000 VND/ 1 message for carriers (Vietnamobile, Gmobile, …)
  • 1,500/1 message for carriers (Viettel, Vinaphone, Mobifone)
  • The maintenance fee for SMS Banking service of VCB is VND 11,000/month.

Go to Vietcombank’s office to apply for a new card

Once you have secured your account by locking the card. But to continue using, it is necessary to redo the lost Vietcombank ATM card. The same bank will issue a new ATM card to the customer, but with the same number of active cards on your bank account.

In order to renew the card, the account holder personally brings his/her identity document to the bank branch to register by following the steps below.

What's wrong with the atm vietcombank?

  • Step 1: Go to the bank and notify the staff to request a new card.
  • Step 2: You must complete your personal information and the card re-issuance application issued by the teller.
  • Step 3: Once completed, please return the paper enclosed with your ID/CCCD to confirm your identity.
  • Step 4: The request is approved, the customer pays 50,000 VND for the card renewal fee and receives an appointment date to get the card.

Note: After receiving a new card, users need to bring the card to Vietcombank ATM to change the default PIN.

Should read:

If you lose your bank card, will you lose money in your card?

As I told you in the first part, only cards such as visa/mastercard, credit card will have the risk of losing money in the card. The reason is because these cards can pay online without using a PIN. On the ATM card, the card number and CVV/CVC code are printed. So if the recipient knows this information, they can use the card to pay anywhere without the need for a password.

As for the ATM debit card, you can rest assured. Because this card has an ATM password, if there is no PIN consisting of 6 numbers, it will definitely be inaccessible and money in the account.

If I lose my Vietcombank card, can I withdraw money?

If you need to withdraw money from your account but you lose your ATM card. Then bring your identification to the bank and make a withdrawal at the counter. Here you just need to fill in your personal information and the amount you want to withdraw and the withdrawal slip and then present your identity card.

Moreover, the withdrawal at the counter with a high limit is suitable for those who want to withdraw a lot. You only need to do it once and you can withdraw the amount you want.

Conclusion has brought a fix for you to know when you have a problem lost Vietcombank bank card what to do. Please keep the card carefully to avoid losing the card and losing effort to redo it. If you have any questions, please leave feedback for free support and answers.


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