You are using Vietcombank’s VCB Digibank service but suddenly one day you forgot VCB Digibank password what. Then you should not try to enter too many times leading to account lockout. So what to do in this situation?

Don’t worry, soon Banktop will guide you on how to recover VCB Digibank password simply and quickly.

Forgot VCB Digibank password how to get it back fastest?
Forgot VCB Digibank password how to get it back fastest?

About VCB DigiBank

VCB DigiBank is a digital banking service on the mobile application platform and website of the Joint Stock Commercial Bank for Foreign Trade of Vietnam (VietcomBank). VCB DigiBank is considered as a breakthrough in applying modern technology in the field of Finance – Banking of VietcomBank.

VCB DigiBank is built on the fusion of Internet Banking and Mobile Banking transaction platforms to bring convenience to users. Users only need to log in with a single account and password to be able to perform payment transactions, transfer money, update news, look up, borrow money …

Compared with normal applications, VCB Digibank possesses outstanding advantages such as:

  • Unifying Internet Banking and Mobile Banking into one account, bringing convenience to customers.
  • Users can use both phones, computers, ipads just need an internet connection.
  • Security technology is much higher than the previous VCB eBanking application.
  • Added many new features such as: loan, information lookup, time display….

Update the latest Vietcombank money transfer limit

Forgot password VCB Digibank, what to do?

If the user unfortunately forgets the VCB Digibank password, the user will not be able to log in to the application. That means you will not be able to make payment transactions, transfer money, receive money….with VCB Digibank.

So what to do when forgetting VCB Digibank password? Don’t worry, you can completely recover your VCB DigiBank password. Quickly update the ways to recover VCB Digibank password right in the next section.

Quickest guide to recover VCB Digibank password when forgotten

When you forget your VCB Digibank password, you can easily recover your password in 1 of 2 ways:

Instructions to recover VCB Digibank password on website

Step 1: Open any browser on your computer or phone and access the website of VCB Digibank by following the link: At the main screen click on “Forgot Password”.

Step 1
Step 1

Step 2: Next, the system will ask you to fill in the following information: Username, Email, ID card/Passport. Tick ​​“I have read, understand, and agree to abide by the terms…” and then click “Continue”.

Step 2
Step 2

Step 3: If the information entered is correct, the system will ask you to authenticate, select the authentication method as SMS OTP so that the OTP code is sent via text message, enter the verification code and then click “Continue”.

Step 3
Step 3

Step 4: The system sends a message containing the OTP code to the phone that you have registered with Vietcombank. Enter the code and check the information again and then click “Continue”.

Step 4
Step 4

Step 5: After verifying the information is correct, the system will email the new password to the customer. Now you go back to the main website, log in with the password sent to your email and re-enter the password twice to change the new password and complete the password reset process on the website.

Instructions for recovering VCB Digibank password on mobile phones

  • Step 1: Open the VCB Digibank application that has been pre-installed on the phone.
  • Step 2: At the login screen, click on “Forgot Password”.
  • Step 3: Then the system also asks you to fill in the same information as how to recover the password on the website.
  • Step 4: The system will send a new password to the phone number you registered with Vietcombank before.
  • Step 5: Log in again with the new password provided and proceed to change the password.

How to change VCB DigiBank password after being reissued

After recovering the password, VCB DigiBank will ask the customer to change the password right from the first login. So how to change VCB DigiBank password after being reissued?

Step 1: Accessing VCB DigiBank, now you just need to enter the default password (the new password is re-issued) and enter the new password 2 times and then click “Continue” to proceed to change the new password.

Step 1
Step 1

Step 2: Enter the OTP that has been sent to the phone number you registered with the bank and then click “Continue” to finish.

Some questions when forgetting VCB Digibank password

Is there a fee to recover VCB DigiBank password?

The recovery of VCB DigiBank password is completely free. Vietcombank only collects fees when customers make money transfers, maintenance fees, account unlocking, etc.

Entering wrong VCB Digibank password has any effect on VCB Digibank service?

In case you forget your VCB Digibank password but try to enter it over and over again (more than 5 times), it will lead to your account being locked. At that time, you will not be able to perform services of VCB Digibank, and at the same time, you will not be able to change your password immediately. But first, you need to unlock VCB Digibank before you can change your password to perform VCB Digibank transactions.

How should VCB Digibank password be set for safety and security?

It is recommended to set a password with a length of 7-20 characters, including: Lowercase characters, uppercase characters, numeric characters and special characters: @, #, $, %. The longer the password, the higher the security, but it should be set so that it is easy to remember to avoid forgetting the password.

Does VCB Digibank service operate 24/24?

In order to maximize the needs of customers, VCB Digibank service operates 24/24, including holidays or holidays.


Above are ways to recover your password in case you are unlucky forgot VCB Digibank password that Banktop has shared with you. Hope the above information will help you to quickly recover your password and perform transactions. Do not forget to absolutely not enter the password too many times, leading to the account being locked.

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