E-banking services are now used by many customers. So in the process of using but unfortunately forgot VPBank password, what to do? Way recover VPBank password out how? Forgetting VPBank password is a case many customers have encountered.

This greatly affects the usage and transaction process of customers. What should customers who unfortunately lose or forget their VPBank password but don’t know how to get it back? Don’t worry, here Nganhangmobile.com will provide you with information on how to recover your password.

Find out what is VPBank online password?

VPBank online password is the password of your bank account management application on your phone. When registering and using the Banking service of VPBank. You will be given an account and password to log into VPBank App to use online banking services at home.

When conducting a transaction on VPBank application. People need to log in to the app before they can conduct transactions. This is a must for each customer when using the service. If you unfortunately lose or forget your password, you will not be able to log in to the App. Influence the customer’s transaction process.

Instructions on how to recover VPBank password

So what to do when you forget or lose your VPBank password? Today we will introduce to you 3 ways to quickly recover your VPBank password. Please refer to and follow the instructions to recover your password.

How to retrieve VPBank password at the counter

The first way that we want to introduce to you is. Recover VPBank password directly at the bank’s branch, transaction counter. Everyone needs to prepare some identification documents such as ID card/CCCD/Passport ATM card.get at VPBank password

Then everyone go to VPBank branch and follow the instructions below:

  • Step 1: After preparing all the identification documents, people go to the nearest VPBank branch or transaction counter to do so.
  • Step 2: Get the serial number and then meet the bank’s counselor. Ask the bank staff that you want to re-issue a new VPBank password.
  • Step 3: You need to proceed to present some identification documents at the request of the counselor.
  • Step 4: The bank staff will give you a form to fill out personal information. Please fill out the form completely. Then submit it to the bank staff to confirm the identity of the account holder.
  • Step 5: Once you have confirmed that the information you provide is correct. Bank staff will proceed to provide you with a new password.

How to get at VPBank password via 24/7 call center

The second way that we want to introduce to everyone is. You will call the bank’s switchboard directly to request a new password. But everyone should note that you need to use the phone number registered with the bank’s service to make a call to the switchboard..

To proceed, please call VPBank’s switchboard at: 1900 54 54 15. Then people choose the 4 key on your phone’s keyboard. Then follow the instructions of the bank staff. You will need to provide information such as filling in your ID/CCCD/Passport number into your phone.get at VPBank password

After filling in all the information as requested by the operator. You press 1 to request for re-issue of VPBank Neo password. Your phone will then receive a text message from the bank. In that message, there is a new VPBank password issued to you by the bank.

Once the new password has been received from the bank. Everyone needs to proceed to access the link: https://neo.vpbank.com.vn/

At the login interface, you proceed to enter the phone number you have registered for the service and the password you have just been granted to log in. After successfully logging in, find and select the “Change Passwordโ€œ. Then proceed to set a new password to activate and use the service.

Instructions to retrieve VPBank password online on mobile phone

In addition to the 2 ways we have introduced to you above. People can proceed to retrieve the password of VPBank applications at home. To be able to proceed to recover your password, please immediately follow the steps below:get at VPBank password

  • Step 1: Proceed to VPBank NEO app installed on your phone.
  • Step 2: At the login interface, people choose the “Forgot passwordโ€œ.
  • Step 3: The system will display some information such as. Username, Phone number, ID card/CCCD/Passport number, Card number (debit/credit), Opening date/Expiry date (of the card). You need to fill in the above information in the system.
  • Step 4: Proceed to confirm with the OTP code sent to your phone. People proceed to enter the code to confirm the password recovery.
  • Step 5: Your new password will be sent via SMS to your phone number by the bank. Then proceed to log in to the application and change the password to use it.

Some notes when recovering VPBank password

When recovering your VPBank NEO password, there are a few things you need to keep in mind. In order not to affect the use process as well as the process of recovering your new password.

  • When you go to the bank to recover your password, you need to prepare all documents. And should pay attention to the working time of the bank to avoid waiting.
  • VPBank NEO application password should not be given to anyone, including bank employees.
  • When calling the switchboard to ask for a password reset, people need to use the phone number registered with the bank to do so.


This article will guide you on how recover VPBank password online quickly on the phone. With the above information, hope it will help you. Thank you all for reading our article.


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