OCB’s switchboard Always bring the best experience and answer all questions of customers. If you are participating and using services at OCB but do not know what is the phone number of the Customer Care Hotline at the bank, let’s find out the content of today’s article with Banktop.

About OCB Bank

OCB Bank, whose full name is Orient Commercial Joint Stock Bank, was established in 1996 until now, OCB is considered as one of the major banks in Vietnam.

Over 25 years of establishment and development, OCB has always wanted to promote innovation to improve product quality, bring the best experience and satisfaction to its customers. Currently, OCB has been present in all provinces and cities, with more than hundred branches and transaction offices to serve customers nationwide.

Find out what OCB is?

OCB Customer Service hotline number for 24/7 support

OCB CSKH switchboard number is: 1800 6678 and international Hotline number (84) 28 7305 6678.

Customers can contact via the above 2 Hotline numbers to support problems such as having problems with transactions, dealing with card services, looking up information, etc. The Customer Care Department will receive and resolve them. right for you.

Note for you, for the fastest support when contacting the OCB switchboard, you should use the phone number registered at the bank. Or you can go to the bank to register a separate password when contacting through the switchboard number. This helps you when calling the Hotline number will be supported faster.

List of OCB Hotline numbers at branches and transaction offices

To track the list of OCB Hotline numbers at the current branches and transaction offices in the provinces. You can check out the detailed summary table below.

Hotline OCB HCM

List of OCB Hotline numbers in Ho Chi Minh City:

OCB Ho Chi Minh City BranchPhone numberAddress
District 4 Branch(028) 39,435,0602-4-6 Doan Nhu Hai, Ward 12, District 4, City. HCM.
Tan Binh Branch(028) 38,112,399435G – 435H Hoang Van Thu, Ward 4, Tan Binh District, City. HCM.
Thu Duc Branch(028) 37,220,863 (028) 37. 225,509751A Kha Van Can, Linh Tay Ward, Thu Duc District, City. HCM.
Tan Thuan Branch(028) 37.711.234252A Nguyen Thi Thap, Tan Quy Ward, District 7, City. HCM.
Binh Phu Transaction Office(028) 37,559,467127-129 Cho Lon, District 6, City. HCM.
Thu Duc Branch(028) 37,220,863 (028) 37. 225,509751A Kha Van Can, Linh Tay Ward, Thu Duc District, City. HCM.
Binh Tan Transaction Office(028) 37.562.81681 Street No. 1, Binh Tri Dong Ward, Binh Tan District, City. HCM.
Phu Lam Branch(028) 37,516,680551 Hong Bang, Ward 14, District 5, Ho Chi Minh City.
Pho Quang Transaction Office(028) 39,959.248GM-119D and GM-119E, Golden Mansion Project, No. 229 Pho Quang, Ward 9, Phu Nhuan District, City. HCM.
Gia Dinh Branch(028) 35,511,85524C Phan Dang Luu, Ward 6, Binh Thanh District, City. HCM.
Nguyen Chi Thanh Transaction Office(028) 38,399,92643-45 Nguyen Chi Thanh, Ward 9, District 5, City. HCM.

Hotline OCB Hanoi

List of OCB Hotline numbers at branches and transaction offices
List of OCB Hotline numbers at branches and transaction offices

List of OCB Hotline numbers in Hanoi:

BranchPhone numberAddress
Thang Long Branch(024) 39,413.121 – (024) 39,413.12266A Tran Hung Dao Street, Tran Hung Dao Ward, Hoan Kiem District, City. Hanoi.
Nguyen Trai transaction office240 Nguyen Trai, Tu Liem District, City. Hanoi.
Sao Viet Transaction OfficeHH4, Song Da Twin Tower, Pham Hung Street, Nam Tu Liem District, City. Hanoi.
Dong Do Transaction Office024. 3224796359 O Cho Dua, O Cho coconut ward, Dong Da district, Hanoi.
Trang An Transaction Office165 Thai Ha, Lang Ha Ward, Dong Da District, City. Hanoi.
The Hanoi branch(024) 39,361,03328 Cat Linh, Cat Linh Ward, Dong Da District, Hanoi.

Phone numbers of OCB customer care centers in the provinces

List of OCB hotline numbers in provinces and cities across the country:

Branches of provincesPhone numberAddress
CAN THO (0292) 3,829,15214-16B Hoa Binh, An Cu Ward, Ninh Kieu District, Can Tho City, Can Tho Province.
CA MAU (0290) 3,580,909137K Nguyen Tat Thanh, Ward 8, City. Ca Mau, Ca Mau Province.
AN GIANG (0296) 39.111.2554 Tran Hung Dao, My Binh Ward, City. Long Xuyen, An Giang Province.
KIEN GIANG (0297) 3,941,966281-283 Nguyen Trung Truc Street, Vinh Lac Ward, City. Rach Gia, Kien Giang Province.
VIETNAM (0270) 3,853,25281-83 Pham Thai Buong, Ward 4, Vinh Long City.
HAU GIANG (02923) 3.869.108PG1-20 Vincom Shophouse Vi Thanh No. 01 3/2 Street, Ward 5, Vi Thanh City, Hau Giang Province
DANANG(0236) 3,648,777354 Dien Bien Phu, Chinh Giang Ward, Thanh Khe District, City. Danang.
THANH HOA(0237) 3,729,771Lot 06 – 07 Commercial Building, Phan Chu Trinh Street, City. Thanh Hoa, Thanh Hoa Province.
DONG NAI(0251) 3,912,200No. 101/504 Pham Van Thuan Street, Tan Mai Ward, City. Bien Hoa, Dong Nai Province.
QUANG NINH(0203) 3,619,199607 Le Thanh Tong Street, Bach Dang Ward, City. Ha Long, Quang Ninh Province.
QUANG NAM(0235) 3,818,818Lot D41-42, N10 extension road, Tam Ky commercial center, Phuoc Hoa ward, Tam Ky city, Quang Nam province.
DONG THAP(0277) 3,876.256158-160 Nguyen Hue, Ward 2, City. Cao Lanh, Dong Thap Province.

Other contact channels of OCB

In addition to direct contact through the OCB switchboard phone number, customers can also request and connect through other channels such as:

  • Contact Email: [email protected]
  • Online Chat Live chat on the bank’s website
  • Come directly at the branch, banking education department.
  • Contact via Fanpage of OCB bank.

Find out the number of ACS Vietnam Hotline 24/7

Instructions to look up contact information of OCB bank branches

To look up information about branches of OCB, follow these steps:

  • Step 1: Visit OCB’s website https://www.ocb.com.vn/en/ to find the bank’s network of branches/transaction offices.
  • Step 2: In the search section, you proceed to search for the area near you live to find the address and phone number at OCB bank branches.
  • Step 3: The system will display all the branches/PGDs you have requested.

Support function of OCB’s Customer Care switchboard

Emergency service

Including the notification of card lock, lost card, blocked online transaction feature or locked e-banking login function.

Card service

Customer support features:

  • Unlock PIN
  • Unlock or lock online trading feature
  • Sign up for installments, loan packages
  • Open a bank card, international
  • Update VIP card mode, international card.

Self Service – Customer self-service

With Self Service, OCB switchboard will support customers:

  • Electronic bank account lock
  • Look up account balance, card limit, credit card statement balance
  • Look up loan contract maturity date, total overdue interest and principal
  • Look up information about savings deposits.

Account lookup

Customer support:

  • Look up the balance in the account
  • Look up information such as money transfer, loan, deposit, e-banking, etc.

Other services

About other services will include:

  • Detailed information about services, products, preferential policies that the bank is implementing.
  • Instructions for registering services and products.
  • Exchange, comment and receive information from customers.
  • Solve service issues, working attitude, serving of employees.

Is OCB customer service good?

Customer care service at OCB is well received by many customers because of its advantages such as:

  • Calls to Hotline OCB are completely free and get quick response from bank staff.
  • Always answer and support all customer questions.
  • Instruct customers in detail when participating in products and services at the bank.
  • Professional, attentive and highly confidential.

What should I pay attention to when contacting OCB Customer Care Center?

When contacting the OCB switchboard for advice, look up information that is questionable or needs support. You should note the following:

  • You should never give out your password or card number you’re using.
  • Call center staff have the right to refuse and disconnect if the call has offensive or harassing content unrelated to work.
  • OCB will not provide transaction information via Hotline. Nor will it provide customer transaction information via hotline.
  • The personal information you provide will be absolutely confidential by the Customer Care department.


Hopefully through the article Banktop Summary of information related to OCB switchboard, readers will understand the most basic content. And it can be applied when the bank account is having problems or needs assistance with the services at the bank.

Information edited by Banktop.vn

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