Surely when using TPBank banking services, there are times when you will have questions about banking services or when you have a problem related to your card or account, you need to call. TPBank switchboard to be answered. Refer to the following article to learn more about TPBank’s switchboard.

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About TPBank

Tien Phong Commercial Joint Stock Bank was established in 2008 with the desire to become a transparent, sustainable and efficient financial institution, bringing the best benefits to customers and shareholders.

TPBank inheriting the strengths of modern technology, market experience and financial potential from strategic shareholders such as:

  • DOJI Jewelry Group.
  • FPT Technology Corporation.
  • International Finance Corporation (IFC).
  • Vietnam Reinsurance Corporation (Vinare).
  • SBI Ven Holding Pte. Ltd., Singapore.

TPBank switchboard to look up banking services.

Currently, TPBank is growing stronger with a nationwide network of 72 ATMs, 63 transaction points, 48 ​​automatic transaction points.

TPBank Call Center Support 24/7

TPBank switchboard is a direct exchange channel of businesses and individuals with the operator to answer information about credit card services, bank loans, installment payments and periodic interest.

TPBank supports answering all questions through the hotline number, 24/7:

TPBank’s switchboard team not only guides financial services, TPBank’s switchboard is also a place to help you orientate you to get a mortgage or mortgage at a bank.

Instructions for Contacting TPBank Customer Care Phone Number

When contacting TPBank’s switchboard number, you can follow the instructions below to choose your support needs!

Language selection

  • Key 1: If you want to select Vietnamese language, press the number 1 key.
  • Key 2: When you want support in English, press number 2.

Select support service

  • 1 key: This is the emergency call button.
  • 2 key: If you want to support TPBank bank account information such as card lock, card unlock, password reset, …
  • 3 key: You can look up information about online services such as Mastercard, TPBank Banking Future, TPBank Credit, etc.
  • 4 . key: When you have a need for international cards such as Visa Credit, information about securities accounts, please press number 4.
  • 5 . key: Once customers need to look up information about money transfer confirmation, please press this key.
  • 6 . key: You want to understand more about loans then press number 6.
  • 7 . key: When you press the number 7 key, the operator will help you to know more information about savings.
  • # key: Staff will advise you on other urgent information

Other TPBank Customer Care Contact Channels

  • Website:
  • Email: Customer [email protected]
  • Facebook: TPBank
  • YouTube: TPBank
  • LinkedIn:
  • Head office address: 57 Ly Thuong Kiet Street, Tran Hung Dao Ward, Hoan Kiem District, Hanoi
  • Contact form: here.

TPBank Customer Care Hotline Number at the Branch

In recent years, TPBank is expanding its market with branches and transaction offices in many provinces and cities. For convenience when transacting or needing support, you can contact the TPBank switchboard according to the nearest area.

Hotline for quick branches at TPBank
Look up TPBank’s branch offices more easily.

TPBank Hanoi Call Center

Customers who need to look up TPBank’s hotline in Hanoi can refer to the following table:

The Hanoi branchPhone numberAddress
Nam Tu Liem 024 37559191 1st floor, MD Complex Building, No. 68 Nguyen Co Thach, Nam Tu Liem District, Hanoi
Thanh Tri 024 73001111 No. 407-409 Ngoc Hoi, Van Dien Town, Thanh Tri District, Hanoi
Son Tay 024 37688998 314 Chua Thong, Son Loc Ward, Son Tay Town, Hanoi
Youth 024 32323286 No. 194 Le Trong Tan, Thanh Xuan District, Hanoi City
Long Bien 024 3768 8998 No. 489 Nguyen Van Cu, Long Bien District, Hanoi
Hoang Mai 024 37559191 No. 25 Tan Mai, Hoang Mai District, City. Hanoi
Linh Dam024 37688998Villa 10BT1, Bac Linh Dam urban area, Nguyen Huu Tho, Hoang Mai district, Hanoi
Hoan Kiem024 39336688No. 38-40 Hang Da, Hoan Kiem District, Hanoi
Hai Ba Trung024 39336688No. 300-302 Tran Khat Chan, Hai Ba Trung District, Hanoi
ha Dong024 3768 8998139E+G, Chien Thang Street, Ha Dong District, Hanoi
Dong Da024 376889981st floor, building B, building 2, Chua Boc, Dong Da district, Hanoi
Cau Giay024 3755919Floor 0 – FPT Building, Duy Tan Street, Dich Vong Hau Ward, Cau Giay District, Hanoi
Ba Dinh024 37688998No. 37 Phan Dinh Phung, Ba Dinh District, Hanoi

Hotline TPBank Ho Chi Minh

For customers living and working in Ho Chi Minh City, you can contact:

Ho Chi Minh City BranchPhone numberAddress
Tan Binh 028 54010066 No. 301 Nguyen Van Troi, Ward 1, Tan Binh District, City. Ho Chi Minh
Go Vap 028 54010066 No. 112-114 Nguyen Oanh, Ward 7, Go Vap District, City. Ho Chi Minh
Binh Thanh 028 35141125 No. 481-483 Bach Dang, Binh Thanh District, Ho Chi Minh
District 7 028 54010066 D204-D205 Lot R19-1 – My Toan 3 Quarter, Tan Phong Ward, District 7, HCMC
District 6 028 39601975 32A Hau Giang, Ward 2, District 6, City. Ho Chi Minh
District 5 028 54065254 214 Phan Dang Luu, Ward 3, Phu Nhuan District, City. Ho Chi Minh
District 4028 5401 0066No. 09 – 11 Hoang Dieu, Ward 12, District 4, City. Ho Chi Minh
District 3028 54010066456A Nguyen Thi Minh Khai, Ward 5, District 3, City. Ho Chi Minh
District 11028 54010066 No. 290 Lanh Binh Thang, Ward 11, District 11, City. Ho Chi Minh
District 1028 5401006693 – 95 Nguyen Cu Trinh, District 1, City. Ho Chi Minh City
Hormone028 5401 00661/1 – 1/2 Nguyen Anh Thu, Trung Chanh Commune, Hoc Mon District, City. Ho Chi Minh

Phone number of Customer Service Center of TPBank Provinces

Customers who need to look up TPBank’s hotline in other provinces and cities can refer to the following table:

Branches of provincesPhone numberAddress
Hai Phong 0225 3252888No. 8-10 Cau Dat, Ngo Quyen District, City. Hai Phong
Danang 0236 3575888City Post Office Building. Da Nang, No. 271 (old number 155) Nguyen Van Linh, Vinh Trung Ward, Hai Chau District, City. Danang
Thanh Hoa 0237 8888879Lot 13.14 Phan Chu Trinh – Dien Bien Ward – Thanh Hoa City
Dak Lak 0262 3515535No. 56 – 58 Y Jut, Thong Nhat Ward, Buon Ma Thuot City, Dak Lak Province
An Giang 0296 253666Building 204-204A, Tran Hung Dao, My Binh Ward, City. Long Xuyen, An Giang province
Dong Nai 0251 266268No. 264A Pham Van Thuan, Quarter 2, Thong Nhat Ward, Bien Hoa, Dong Nai
Quang Ninh0203 828338

1st floor, Ha Long DC building, No. 8, 25/4 street, Hong Gai ward, City. Ha Long
Can Tho0292 3769222No. 135 Tran Hung Dao, An Phu Ward, Ninh Kieu District, Can Tho
Nghe An0238 3538989Lot 12, Quang Trung CT1 cluster, Quang Trung ward, City. Vinh, Nghe An province
Binh Duong0274 6281234No. 303A Binh Duong Boulevard, Chanh Nghia Ward, City. Thu Dau Mot, Binh Duong province

Functions of Hotline TPBank

TPBank switchboard has many functions, some of which can be mentioned as:

  • Consulting and information search: look up account, credit card limit, overdraft account balance, savings deposit balance, payment date installment loan Bank.
  • Electronic payment service: pay electricity bills, internet fiber optic cable, buy airline tickets, recharge phones.
  • Money deposit: Internet Banking services, domestic and foreign money transfer, fast inter-bank money transfer, in addition, there is also a LiveBank ATM to support quick cash withdrawal.
  • Card service: TPBank switchboard is ready to answer complaints and questions about TPBank ATM cards, credit cards or problems with TPBank services such as: cash withdrawal ATM card swallowedreport loss of ATM card, emergency card lock notification, service suspension.
  • Other services: instructions to register for banking services, exchange rates, SMS fees, update information on attractive promotions, savings deposits, support quick loan

Is TPBank Customer Service Good?

With a team of professional and dedicated switchboards, TPBank’s switchboard system is equipped with modern machinery and equipment.

Is TPBank really good?
TPBank switchboard is professional, dedicated and confidential.

TPBank’s switchboard is well appreciated with specific advantages such as:

  • Service 24 hours a day, even on weekends and holidays.
  • Quickly and promptly help customers protect their assets when they encounter unexpected problems such as receiving fraudulent information, locking emergency cards, ..
  • All information or transactions via TPBank’s switchboard are absolutely confidential.
  • Serving a variety of necessary issues for customers.
  • All transactions through the 24/7 Customer Service Center are secured according to regulations.
  • Customers can actively contact anywhere, at any time.
  • Instead of an automatic answering system like other banks, customers who contact TPBank’s hotline number will be able to meet directly with a consultant.

Can’t Contact Hotline TPBank What to do?

For requests from customers that TPBank Hotline cannot support such as account statements, long-term transaction history lookup, etc. Customers can go directly to transaction offices for support. .

Some TPBank transaction offices such as:

  • TPBank headquarters in Hanoi: TPBank Building, 57 Ly Thuong Kiet – Hoan Kiem District – Hanoi
  • TPBank HCM Head Office: 456A Nguyen Thi Minh Khai, Ward 5, District 3, City. Ho Chi Minh
  • TPBank Da Nang: Ground floor, City Post Office Building. Da Nang, No. 271 (old number 155) Nguyen Van Linh, Vinh Trung Ward, Hai Chau District, City. Danang
  • TPBank Nha Trang: No. 9F Le Thanh Ton, Loc Tho Ward, City. Nha Trang, Khanh Hoa Province

Or you can look up TPBank branches and transaction offices by following these steps:

Step 1: You access the website, select the Province/City and select the District you want to search.

Check TPBank branch

Step 2: Results will appear. You scroll down to see more results.

Check TPBank branch

Notes When Contacting TPBank Customer Care Call Center

As one of the major banks in Vietnam with a large number of customers, when calling TPBank’s switchboard, it is also important to note a few issues:

  • Distinguish between bank switchboard numbers (1900 58 58 85) and Fico financial switchboards (1900 63 66 33). These are two separate switchboard numbers but they are easy to confuse.
  • There are times when a lot of customers call and you will find that the phone is busy, please turn off the phone and wait for a moment, the system and the operator will call back to support you.
  • When there is an emergency situation but you call the switchboard with an error, don’t worry too much, go to the nearest branch or transaction office for guidance.
  • In the process of checking information, looking up via TPBank’s banking hotline, you should prepare in advance the information related to transaction code, ID number, personal information so that when asked, quickly answer.
  • If you do not make requests via TPBank switchboard because of transmission errors, the system is busy, you can go to transaction offices for support.

Some Questions When Contacting TPBank Switchboard Number

Is there a fee to call TPBank’s switchboard?

The answer is yes. When you call TPBank’s switchboard number, you will also be charged a fee of 2,000 VND/minute.

How to directly contact TPBank FICO switchboard?

TPBank FICO is a finance company under TPBank, specializing in supporting accounts Quick loan online cmndaddress at No. 19B/ Ky Dong street/ Ward 9/ District 3/ Ho Chi Minh City.

To contact TPBank FICO switchboard, customers call 1900 636 633.


We hope that the above article has helped you better understand TPBank switchboard at the same time, it is easier to use financial products and services of this bank, especially when encountering unexpected problems.

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